Customer Service

INTERNATIONAL SHIPPING 

Film Classics will ship to anywhere in the world. 

SHIPPING COSTS 

Shipping costs vary depending on the number of titles ordered. You can can get a shipping quote by viewing your cart at any time during the ordering process. A shipping table is also provided below.

ITEMS

AUSTRALIA

WORLDWIDE

1

$2.99 

$8.50 

2

$5.75 

$15.50 

3

$8.50

$22.50 

4

$8.50 

$29.50 

5

$14.25

$36.50


RETURNS & REFUNDS 
We accept returns, but you MUST include a note with the return. We will not consider sending replacements or issuing a refund unless you have communicated the problem(s) to us.

We only accept returns or offer refunds in the case of a faulty item. In these rare situations, all returns must be made within 14 days of receipt of goods, please contact us using the ‘Contact Us’ page to arrange your refund or replacement. 

Please choose carefully as you are not entitled to a refund because you change your mind. 

Should you believe your order is lost in transit, it is a requirement that our customers advise us of the issue within 14 days of your order being dispatched. Please contact us using the ‘Contact Us’ page.

LARGE ORDER DISCOUNTS 

Discounts are largely dependent on the availability of the movies. Please contact us and let us know which titles you’re interested in. 

PAYMENT METHODS 

We accept Visa, Mastercard and Paypal payments through our secure shopping cart. Money orders can be mailed in. 
Film Classics Payment Methods

WEBSITE SECURITY 

Our website and shopping cart are secured with an SSL certificate and payment processing is secured by PayPal. This ensures that all information you send to us will be encrypted. 

DELIVERY TIMES 

In-stock items ship within an average of 3 business days, but in some cases it can take up to 5 business days. If any of your titles are out of stock we will notify you. Items on back order may not be available for shipment for 1-4 weeks. Film Classics may choose to ship in-stock titles right away or hold the entire order until all titles are available. Choosing to send orders in multiple shipments is done at Film Classics discretion and expense.