Customer Service

International Shipping

Film Classics ships worldwide. NB: Save on overseas postage by combining your orders.

Shipping Costs

AUSTRALIA
FREE delivery.

NEW ZEALAND
The cost is a flat $12.00 irrespective of the number of DVDs ordered. All orders include tracking.

NORTH AMERICA
The cost is a flat $17.00 irrespective of the number of DVDs ordered. All orders include tracking.

UNITED KINGDOM
The cost is a flat $17.00 irrespective of the number of DVDs ordered. All orders include tracking.

WESTERN EUROPE
The cost is a flat $19.00 irrespective of the number of DVDs ordered. All orders include tracking.

ASIA
The cost is a flat $16.00 irrespective of the number of DVDs ordered. All orders include tracking.

REST OF THE WORLD
The cost is a flat $28.00 irrespective of the number of DVDs ordered. All orders include tracking.

For large orders please contact us.

Returns & Refunds

We accept returns, but you MUST include a note with the return. We will not consider sending replacements or issuing a refund unless you have communicated the problem(s) to us.

Attention US/ CANADA buyers . We do NOT give refunds if you purchase a PAL format dvd and you cannot play it on your standard dvd player , You need a PAL compatible player to be able to play these type of DVD’s . They are clearly stated as such in the description.

Free replacement for any faulty DVD. (Conditions apply).

We only accept returns or offer refunds in the case of a faulty item. In these rare situations, all returns must be made within 14 days of receipt of goods, please contact us using the Contact Us page to arrange your refund or replacement.

Please choose carefully as you are not entitled to a refund because you change your mind.

Should you believe your order is lost in transit, it is a requirement that our customers advise us of the issue within 14 days of your order being dispatched. Please contact us using the Contact Us page.

Attention US/ CANADA buyers . We do NOT give refunds if you purchase a PAL format dvd and you cannot play it on your standard dvd player , You need a PAL compatible player to be able to play these type of DVD’s . They are clearly stated as such in the description.

With digital products it’s extremely unlikely we will supply you with a faulty product. But if you do experience any problem with a download please report it here.

To report a faulty download click here

Large Order Discounts

Please contact us and let us know which titles you’re interested in.

Payment Methods

We accept PayPal payments through our secure shopping cart. Money orders can be mailed in.

PayPal & SSL Security

Website Security

Our website and shopping cart are secured with an SSL certificate and payment processing is secured by PayPal. This ensures that all information you send to us will be encrypted.

Delivery Times

In-stock items ship within an average of 3 business days, but in some cases it can take up to 5 business days. If any of your titles are out of stock we will notify you. Items on back order may not be available for shipment for 1-4 weeks. Film Classics may choose to ship in-stock titles right away or hold the entire order until all titles are available. Choosing to send orders in multiple shipments is done at Film Classics discretion and expense.

Tickle Me - Elvis Presley

Digital Downloads Now Available

DOWNLOADING … but what is Downloading?

Downloading is the transfer of a digital file in a compressed format, usually MP4 from a central video server to your computer’s hard drive. In reality, it’s a very simple process. Film Classics use a company that hosts and transfers the file to you via a link in your email order. There’s a link which you click on to commence the download to your computer’s hard drive. You don’t have to do anything else except retrieve the file from your download foler and begin watching… Yes, it’s really that simple.

Besides being able to watch the DVD of your choice almost immediately upon ordering it, this means no more waiting for the “postie” to arrive, no more anxiously waiting for it to arrive in one piece with no damage, no more region encoding problems, plus you save the cost of postage (if you’re outside of Australia) and the cost of the download is cheaper than buying a DVD. The savings are considerable as the cost of postage is increasing, so if you can cut out the postage cost you are miles in front already.

If the digital file is stored on your computer hard drive, you can watch it on the computer or if you wish to view it on your smart TV then an HDMI cable from the computer to the TV is all that’s required (You can also screencast to your TV with Google Chromecast or Apple).

Most modern TV’s have a USB connection, simply download or transfer to your USB to view any downloaded movie on your TV.

Do not get put off by technical jargon. You really do not need to know any of this. It will all just happen for you without a great deal of input from yourself. Technology and delivery systems have come along way in recent years and any novice with a little bit of effort can get into Downloading.

I can guarantee that once you have downloaded your first DVD you will not go back to buying the physical product. There are so many advantages and few disadvantages.

I purchased a Digital Download, where do I download it?

There are two places you can download your digital movie purchase.

  1. From the ‘thank you for your purchase’ page
  2. From your order receipt
Digital Download Link - Thank you page
Digital Download Link - Order Receipt
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