Customer Service

International Shipping

Film Classics ships to New Zealand, United States, United Kingdom & Canada.

NOTE: Save on overseas postage by combining your orders.

Shipping Costs

Shipping costs vary depending on the number of titles ordered. You can get a shipping quote by viewing your cart at any time during the ordering process. FREE delivery in Australia. For International orders it is AU$12 (NZ), AU$21 (US & Canada) & AU$25 (UK) for the first DVD and AU$3 +GST for each additional one. For large orders please contact us.

Items AU NZ US/Can UK
1 FREE $12.00 $21.00 $25.00
2 FREE $15.00 $24.00 $28.00
3 FREE $18.00 $27.00 $31.00
4 FREE $21.00 $30.00 $34.00
5 FREE $24.00 $33.00 $37.00

Returns & Refunds

We accept returns, but you MUST include a note with the return. We will not consider sending replacements or issuing a refund unless you have communicated the problem(s) to us.

Free replacement for any faulty DVD. (Conditions apply).

We only accept returns or offer refunds in the case of a faulty item. In these rare situations, all returns must be made within 14 days of receipt of goods, please contact us using the Contact Us page to arrange your refund or replacement.

Please choose carefully as you are not entitled to a refund because you change your mind.

Should you believe your order is lost in transit, it is a requirement that our customers advise us of the issue within 14 days of your order being dispatched. Please contact us using the Contact Us page.

Film Classics Hollywood

Large Order Discounts

Please contact us and let us know which titles you’re interested in.

Payment Methods

We accept PayPal payments through our secure shopping cart. Money orders can be mailed in.

PayPal & SSL Security

Website Security

Our website and shopping cart are secured with an SSL certificate and payment processing is secured by PayPal. This ensures that all information you send to us will be encrypted.

Delivery Times

In-stock items ship within an average of 3 business days, but in some cases it can take up to 5 business days. If any of your titles are out of stock we will notify you. Items on back order may not be available for shipment for 1-4 weeks. Film Classics may choose to ship in-stock titles right away or hold the entire order until all titles are available. Choosing to send orders in multiple shipments is done at Film Classics discretion and expense.