Frequently Asked Questions

What is filmclassics.com.au?

Film Classics is a place dedicated to the love of classic movies. We have over 5,000 titles in our catalog updated weekly.

What movies do you have?

We offer mainly classic movies (pre-1980). We have studio releases and films that have not been commercially released and are in the public domain. Due to the rarity of our public domain movies please forgive any minor natural imperfections in the films themselves.

What is public domain?

A work has entered public domain because either the copyright has not been applied for or it has expired. Anything that is not protected under the copyright law can include works published between 1928 and under certain circumstances works published up to 1978. Re-published and re-packaged public domain information or creative works are not illegal. The reason is that because the work has fallen into the public domain there are no royalties to pay on the work.

International Shipping

Film Classics ships worldwide. NB: Save on overseas postage by combining your orders.

Shipping Costs

AUSTRALIA
FREE delivery on all orders unless Express , Registered or Priority is chosen.

All orders of 3 or more dvd get free tracking.

Orders of 1-2 dvd will not recieve tracking with Free Standard postage option which will take 7-10 business days for delivery.

Priority option has no tracking but will get delivered faster in most cases.

Registered post ( Tracked )  for 1-2 dvd will get delivered as a parcel 3-5 days.

NEW ZEALAND
The cost is a flat $12.00 irrespective of the number of DVDs ordered. All orders include tracking.

NORTH AMERICA
The cost is a flat $17.00 irrespective of the number of DVDs ordered. All orders include tracking.

UNITED KINGDOM
The cost is a flat $17.00 irrespective of the number of DVDs ordered. All orders include tracking.

WESTERN EUROPE
The cost is a flat $19.00 irrespective of the number of DVDs ordered. All orders include tracking.

ASIA
The cost is a flat $16.00 irrespective of the number of DVDs ordered. All orders include tracking.

REST OF THE WORLD
The cost is a flat $28.00 irrespective of the number of DVDs ordered. All orders include tracking.

For large orders please contact us.

Returns & Refunds

Please choose carefully as you are not entitled to a refund because you change your mind OR make a mistake on your order if the order has been shipped, unless you return the items at your ( the buyers ) expense.

FILM CLASSICS accepts no responsibiltiy for orders not delivered where the wrong or incomplete address details are given , please check your details at checkout.

Attention US/ CANADA buyers . We do NOT give refunds if you purchase a PAL format dvd and you cannot play it on your standard dvd player , You need a PAL compatible player to be able to play these type of DVD’s . They are clearly stated as such in the description.

Free replacement for any faulty DVD. (Conditions apply).

We accept returns, but you MUST include a note with the return. We will not consider sending replacements or issuing a refund unless you have communicated the problem(s) to us. Please see the details below for more information on our return policy.

We only accept returns or offer refunds in the case of a faulty item. In these rare situations, all returns must be made within 14 days of receipt of goods, please contact us using the Contact Us page to arrange your refund or replacement.

Should you believe your order is lost in transit, it is a requirement that our customers advise us of the issue within 14 days of your order being dispatched. Please contact us using the Contact Us page.

With digital products it’s extremely unlikely we will supply you with a faulty product. But if you do experience any problem with a download please report it here.

To report a faulty download click here

Public Domain Films: Our policy is our Film Classics Guarantee!

Our #1 goal at Film Classics is to provide good quality classic movies to film collectors like you. As part of that mission we have created The Film Classics Guarantee. If you are unhappy with the quality of your movie you can choose from one of the following options:

  1. If the quality is unacceptable to you we can try to get a better copy of the film you ordered.
  2. If we are unable to get a better copy you choose another title of equal of lessor value to replace your original order.
  3. We can issue store credit for a future order.

How is the quality of your movies?

Studio releases are excellent quality. Most of our public domain prints are good and we try to offer the best prints available.

Payment Methods

We accept all major credit cards including Visa, MasterCard , Amex , PayPal and PAY in 4 through our secure shopping cart.

Website security

Website security

Our website and shopping cart are secured with a Let’s Encrypt SSL certificate and payment processing is secured by PayPal and eWay. This ensures that all information you send to us will be encrypted.

Delivery Times

In-stock items ship within an average of 3 business days, but in some cases it can take up to 5 business days. If any of your titles are out of stock we will notify you. Items on back order may not be available for shipment for 1-4 weeks. Film Classics may choose to ship in-stock titles right away or hold the entire order until all titles are available. Choosing to send orders in multiple shipments is done at Film Classics discretion and expense.

What is your privacy policy?

Film Classics does not sell or trade your private information. Your email address is only used to send you information about our products and services and you can opt out of this at any time. Your email is automatically added to our subscriber list when you place your first order.

Do you offer discounts for large orders?

Yes. Please contact us and let us know which titles you’re interested in. Discounts are largely dependent on the availability of the movies.

What is My Account?

My Account is a customer dashboard in our WooCommerce store. Customers can view past orders, edit addresses, and payment details. If you wish to access My Account create a login by clicking on the link in the main menu.

How does the Wish List work?

If you would like to save Movies for later, click the ‘Add to Wishlist’ link below the ‘Add to Cart’ button on any product. Here you can save titles for purchase at a later date or share the link to your Wishlist with others.

Tickle Me - Elvis Presley

WHAT IS NTSC AND PAL?

NTSC format is the color encoding system used by DVD players and until recently by broadcast television in North America and most of South America.

PAL format is the color encoding system used by DVD players and broadcast television in Europe, most of Asia and Oceania, most of Africa, and parts of South America.

Which format you should use mostly depends on your location. NTSC is a safer choice by default – most PAL  DVD players can play NTSC video, whereas NTSC players generally can’t play PAL dvd

Does Film Classics offer movies for download?

Yes. We have a separate website for movie downloads. downloads.filmclassics.com.au

Who can download your movies?

Anyone, as long as you have an email address, you can download from anywhere in the world.

Which video format do you use?

Nearly all our downloads are MP4s which is the most common video file format, and can be played on most devices and TVs.

Can I watch my download on my TV?

Yes, although your download will be downloaded to your PC or Phone etc. It is quite easy to play it on your TV. If it’s on your phone, with a suitable app you can cast the video to your TV. If you downloaded to a computer, an easy way is to transfer your download to a “flash drive” or “memory stick”, most modern TVs have a USB socket installed, just plug the flash drive into your TV via the USB socket, then press the media button on your TV remote.

Digital Downloads Now Available

DOWNLOADING … but what is Downloading?

Downloading is the transfer of a digital file in a compressed format, usually MP4 from a central video server to your computer’s hard drive. In reality, it’s a very simple process. Film Classics use a company that hosts and transfers the file to you via a link in your email order. There’s a link which you click on to commence the download to your computer’s hard drive. You don’t have to do anything else except retrieve the file from your download foler and begin watching… Yes, it’s really that simple.

Besides being able to watch the DVD of your choice almost immediately upon ordering it, this means no more waiting for the “postie” to arrive, no more anxiously waiting for it to arrive in one piece with no damage, no more region encoding problems, plus you save the cost of postage (if you’re outside of Australia) and the cost of the download is cheaper than buying a DVD. The savings are considerable as the cost of postage is increasing, so if you can cut out the postage cost you are miles in front already.

If the digital file is stored on your computer hard drive, you can watch it on the computer or if you wish to view it on your smart TV then an HDMI cable from the computer to the TV is all that’s required (You can also screencast to your TV with Google Chromecast or Apple).

Most modern TV’s have a USB connection, simply download or transfer to your USB to view any downloaded movie on your TV.

Do not get put off by technical jargon. You really do not need to know any of this. It will all just happen for you without a great deal of input from yourself. Technology and delivery systems have come along way in recent years and any novice with a little bit of effort can get into Downloading.

I can guarantee that once you have downloaded your first DVD you will not go back to buying the physical product. There are so many advantages and few disadvantages.

Instant Downloads

Once paid you will receive a confirmation email of your download order with a link to download immediately. No waiting for emailed links .

There are two places you can download your digital movie purchase.

  1. From your order receipt
  2. From the ‘thank you for your purchase’ page
Digital Download Link - Thank you page
Digital Download Link - Order Receipt

How many times can I play my download?

There is no limit. Once downloaded the file is yours to keep. Without any restrictions on how many times you can watch it.

Disclaimer

Products and prices are subject to change without notice. We, or our Content suppliers may make improvements or changes to our Web Site, the Content, or to any of the Goods and Services, at any time and without advance notice. You are advised that Web Content may include technical inaccuracies or typographical errors.

Our Web Site may contain links to other Internet web sites. We have neither power nor control over any such web site. You acknowledge and agree that we shall not be liable in any way for the Content of any such linked web site, nor for any loss or damage arising from your use of any such web site. We are not liable in any circumstances for special, indirect or consequential damages or any damages whatsoever resulting from loss of use, loss of data or loss or revenues or profits, whether in an action or contract, negligence or otherwise, arising out of or in connection with your use of Our Web Site.

filmclassics.com.au is not responsible for any damages done to electronic equipment that may occur during playback of movies purchased from our site.

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